RETAIL
SOLUTIONS

How to Move Your FLOW Email to a New Email ProviderFLOW has advised that its Barbados email platform was permanently decommissioned on June 1, 2026. Customers who previously used a FLOW or @caribsurf.com email address should create a new email address, preserve their existing messages and update anyone still using their old address.This guide uses Gmail as the main example, but you may also choose Microsoft Outlook.com, Yahoo Mail or a business email service using your own domain.Step 1: Create Your New Email AccountTo create a Gmail account:Visit gmail.com.Select Create an account.Enter your name.Choose your new Gmail address.Create a strong password.Add your recovery information.Complete the verification process.Enable two-step verification for additional security.If you choose another email provider, follow its account-creation instructions.Store your new email address, password, and recovery information securely.Step 2: Add Your FLOW Email to Classic Microsoft OutlookIf your FLOW email is not already configured in Outlook, you can try adding it so that you can download and back up your existing messages.This will only work if your FLOW mailbox is still active and accessible.FLOW email may not work with the New Outlook app. Use Classic Outlook for Windows for this process.FLOW Email SettingsSettingInformationAccount typeIMAPIncoming servermail.candwmail.comIncoming port993Incoming encryptionSSL/TLSOutgoing serversmtp.candwmail.comOutgoing port465 with SSL/TLS or 587 with STARTTLSUsernameYour complete FLOW email addressPasswordYour FLOW email passwordOutgoing authenticationRequiredAdd the Account to OutlookOpen Classic Microsoft Outlook.Select File → Add Account.Enter your complete FLOW email address.Select Advanced options.Check Let me set up my account manually.Select IMAP.Enter the FLOW incoming and outgoing server settings shown above.Enter your complete FLOW email address as the username.Enter your FLOW email password.Make sure the outgoing server is set to require authentication.Select Use the same settings as my incoming mail server.Complete the setup and allow Outlook to download your messages.Depending on the size of the mailbox, it may take some time for all messages and folders to appear.If Outlook cannot connect, the FLOW mailbox may no longer be active. Contact FLOW to confirm whether access remains available.Step 3: Confirm That Your FLOW Messages Have DownloadedBefore creating the backup:Open each important FLOW email folder in Outlook.Confirm that older messages are visible.Check folders such as Inbox, Sent Items and any folders you created.Allow Outlook enough time to complete synchronization.Do not remove the FLOW account from Outlook until the backup has been completed and verified.Step 4: Back Up Your FLOW EmailOnce your messages are visible in Classic Outlook:Select File → Open & Export.Select Import/Export.Choose Export to a file.Select Outlook Data File (.pst).Select your FLOW email account.Check Include subfolders.Choose where to save the backup.Select Finish.Keep the exported .pst file in a safe location. It can be opened or imported into Classic Outlook later.If your contacts are stored under the FLOW account, export them as well. Contacts can normally be exported as a CSV file.Step 5: Add Your New Email Account to OutlookBefore adding the new account to Outlook, make sure you can sign in successfully through the provider’s website.For Gmail:Open Microsoft Outlook.Select File → Add Account.Enter your new Gmail address.Select Connect.Sign in using your Gmail password.Complete any verification requested by Google.Allow Microsoft Outlook to access your Gmail account.Select Done.Outlook should configure Gmail automatically.If you selected another provider, Outlook may also configure it automatically. If it does not, request the correct incoming and outgoing server settings from your new email provider.Step 6: Import Your Saved FLOW MessagesIf you exported your FLOW messages to a .pst file:Open Classic Outlook.Select File → Open & Export → Import/Export.Choose Import from another program or file.Select Outlook Data File (.pst).Browse to your saved backup file.Select the folders you want to import.Choose your new email account as the destination.Select Finish.Large mailboxes may take some time to import and synchronize with the new provider.Keep the original .pst backup even after completing the import.Step 7: Update Your Important AccountsChange the email address associated with any service that still uses your FLOW address. These may include:Banks and credit unionsFLOW and other utility companiesGovernment and tax servicesInsurance companiesOnline banking and payment servicesSocial-media accountsApple, Google and Microsoft accountsOnline shopping accountsSubscription servicesSchools and professional organizationsHealthcare providersCustomers, suppliers and business partnersStart with accounts that use the FLOW address for password resets, security codes or account recovery.After changing an address, check your new inbox for a verification message and complete the confirmation process.Step 8: Notify Your ContactsSend a message from your new address advising your contacts of the change.Include:Your nameYour old FLOW email addressYour new email addressThe date from which the new address should be usedAsk your important contacts to update their address books.Step 9: Update Your Documents and Online InformationReplace your old FLOW address wherever it appears, including:Website contact pagesEmail signaturesInvoices and quotationsBusiness cardsSocial-media profilesOnline directoriesAdvertising materialAccounting and customer-management systemsStep 10: Keep Your BackupDo not delete your FLOW account from Outlook or remove your .pst backup until you have confirmed that:Your important messages have been preserved.Your contacts have been saved.Your new email account is sending and receiving correctly.Your important online accounts use your new address.Your customers and regular contacts have been notified.Need Assistance?Retail Solutions Ltd. can assist with:Selecting a suitable replacement email providerCreating and securing your new email accountConfiguring FLOW email in Classic Outlook for backup purposesConfiguring your new account in Microsoft OutlookBacking up your FLOW messages and contactsImporting your existing emailSetting up professional business email using your own domainUpdating email settings on your computerContact Retail Solutions Ltd. if you need assistance moving your FLOW email to a new provider.