Frequently asked questions
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What is RMH POS?
Retail Management Hero (RMH) is a comprehensive retail management system that combines point-of-sale, inventory control, reporting, and back-office operations into one powerful solution. It is designed for small- to medium-sized retailers and can be used in single- or multi-store environments.
What core features does RMH offer?
Point of Sale (POS)
Fast and intuitive checkout interface
Touchscreen and tablet support
Barcode scanning and receipt printing
Works even when the internet is unavailable (offline mode)
Inventory Management
Real-time stock tracking
Barcode, SKU, and serial number support
Automatic replenishment and purchasing tools
Multi-location inventory visibility
Customer Management
Customer database with purchase history
Accounts receivable (charge accounts)
Loyalty programs and rewards tracking
Gift cards and stored value accounts
Sales & Reporting
Real-time sales data and analytics
Customizable reports (300+ available)
Sales trends and performance tracking
Cash management and daily reporting
Promotions & Pricing
Discounts, promotions, and special pricing rules
Volume pricing, BOGO, and scheduled sales
Flexible price and margin management
Multi-Store Management
Centralized control with RMH Central
Sync inventory, customers, and pricing across locations
Manage multiple stores from one system
Payments & Transactions
Supports multiple payment types (cash, cards, etc.)
Integrated credit card processing
Gift cards and vouchers
Layaways and returns management
Accounting & Integrations
Integration with accounting systems (e.g., QuickBooks)
API and third-party integrations available
eCommerce integrations for online sales
Employee Management
User roles and permissions
Staff performance tracking
Commission management options
Can RMH be customized?
Yes. RMH is highly customizable with add-ons, integrations, and extensions to suit different industries. Businesses can tailor the system to match their workflows, reporting needs, and growth plans.
Does RMH support E-commerce?
Yes. RMH can integrate with eCommerce platforms, allowing you to manage both in-store and online sales from a single system.
Is RMH suitable for multiple locations?
Absolutely. RMH supports multi-store operations through RMH Central, enabling centralized management of inventory, pricing, and customer data across all locations.
Can RMH grow with my business?
Yes. RMH is designed to scale as your business grows—from a single store to a multi-location operation—while adding features and integrations as needed.
What industries is RMH best suited for?
RMH works across a wide range of retail sectors, including:
Grocery & convenience stores
Apparel & fashion
Gift shops & specialty retail
Sporting goods
Wine & spirits
Is RMH just a POS system?
No. RMH is more than a POS—it’s a complete retail management platform that streamlines operations, improves efficiency, and provides insights for better decision-making.
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After July 2021, Microsoft RMS will no longer be sold or supported. Retail Management Hero is designed as a replacement for RMS. Watch this brief video to learn more about next steps:
A Smart, Stable, and Scalable POS Solution
Retail Management Hero (RMH) Store is a complete retail point-of-sale (POS) solution that enables retailers within any vertical to efficiently manage all their back office and POS activities.
Packed with functionality to optimize inventory management and remove the guesswork from purchasing decisions, RMH Store helps small to medium-sized retailers and store chains improve business intelligence (BI) while operating smarter and faster throughout the entire retail environment.
Easily Enhance and Extend RMH
Integrate to a wide range of add-on modules and third-party packages for everything from eCommerce, mobility, and reporting, to payment processing and hardware. Enjoy the customization options, user-defined color schemes at the POS, technologies that are portable across platforms, as well as sophisticated SDK for developers to customize the solution both in the front and back office.
For Example, several of our partners have integrated RMH into a broad selection of payment processors from around the world to support credit / debit / gift card / mobile wallet / eCommerce transactions and other industry-specific payment methods such as EBT and HSA/FSA payments.
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